Mr Calcu | Net Promoter Score Predictor

Predict Net Promoter Score with customer feedback analysis

Net Promoter Score Predictor

NPS Predictor Guidelines

  • Enter percentages for Promoters, Passives, and Detractors based on customer feedback.
  • Ensure the percentages sum up to 100%.
  • Use the calculated NPS to gauge customer satisfaction.

NPS Predictor Description

Understanding NPS

The Net Promoter Score (NPS) is a widely used metric to measure customer satisfaction and loyalty. It's calculated based on responses to a single question: 'On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?'

NPS is determined by subtracting the percentage of Detractors from the percentage of Promoters. Scores 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors.

Using the NPS Predictor

This tool helps you predict your NPS based on customer feedback. Simply input the percentage of Promoters, Passives, and Detractors, and it will calculate your NPS.

Example Calculation

CategoryPercentage
Promoters60%
Passives20%
Detractors20%

Frequently Asked Questions

NPS measures customer satisfaction by subtracting Detractors from Promoters.

NPS = % Promoters - % Detractors.

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